Dropsis project was born inside the Hackathon for Ophthalmology competition. H4O is based on service design methodology and involves four phases of research and analysis and one final hackathon event.


I worked as Service and UX designer side by side with two IT researcher and three psychologists.

The problem

We chose to focus on glaucoma patients. The challenge was to understand the criticalities of the actual healthcare path and to build an innovative solution to solve them.

Users Analysis

Our research took us to understand the experience and the difficulties of a typical glaucoma patient.
Then we focused on the most urgent need: therapy compliance. We narrowed the field down to three main problems: low self-efficacy, difficult use of eye-drops and forgetfulness.

The H4O Service Design Process


  • Personas
  • User Journey
  • Value Proposition Canvas
  • Business model canvas
  • Wireframing
  • Prototyping (AdobeXD)

Our solution, named Dropsis, is a medical device built for minimizing the main difficulties of eye-drops usage while supporting compliance control from both patient and caregivers. 

Our proposal was elected 
Best "Health" category project
Hack for Ophthalmology 2018 edition
Best project Award
Cottino Foundation Award